matrix absence management chicago address

“When you have one organization, one technology platform and one customer experience that incorporates our entire portfolio of solutions, there’s no need for gimmicks.”

“We often get asked about ‘automatic’ supplemental health claim setup or processing by our clients, based on disability or medical events,” said Ann Marie Leary, chief client officer for both Reliance Standard and Matrix. The model is designed to be a fully integrated claim process so that when an employee begins his or her absence journey, both the team and the technology ensure supplemental health is not forgotten. “We immediately saw there was a natural way to incorporate these products into our technology platform and designed the workflow to simplify the process for our clients and customers.” “When we mapped the customer journey, we saw that for any single event, employees had to visit different places and complete different forms for supplemental health,” said Gordon Smith, CIO and chief solutions officer at Matrix Absence Management. The expansion also simplifies the eligibility collection process for employers through integration across all absence, disability, and now supplemental health products. Intuitive web navigation that uses eligibility data and tree-logic to personalize the experience Ī mobile app with features such as electronic signature and smartphone camera uploads Īvatar-based training and communication for both employees and their managers.

The inclusion of supplemental health products expands an already robust customer experience for absence and disability solutions, including:Ī single point of contact that is cross-trained as an expert in absence solutions, such as FMLA, PFML and employer-sponsored leave, disability insurance, and now supplemental health and wellness benefits Ģ4/7/365 US-based customer contact center Whether it’s a routine pregnancy, a child’s broken arm or a spouse is diagnosed with an illness, we want to make sure there is just one person to call to manage that important event, regardless of what benefit or entitlement applies.” “The employee experience is how we distinguish ourselves as an enterprise,” said Mark Marsters, president of Matrix and chief operating officer, group benefits, for Reliance Standard. PHILADELPHIA-( BUSINESS WIRE)-Reliance Standard Life Insurance Company (Reliance Standard) announced today it has expanded its customer experience, supported by Matrix Absence Management’s technology and service platform, to include voluntary supplemental health products, including Accident, Critical Illness and Hospital insurance.

Matrix absence management chicago address